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Frequently Bought Together:

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AllSpark Battery Tray - 12v 250ah or 24V 120ah/200ah ABS

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AllSpark 24V 120ah High Performance Lithium Battery

Powering You Offroad

SKU CODE: AS-12024BATLI175320 |

Created with Pixso. In Stock
$2,299.00

ALLSPARK LITHIUM BATTERIES ARE THE HIGHEST SPECIFICATION LITHIUM BATTERIES IN AUSTRALIA

  • Exclusive Solid state BMS
  • Highest quality premium grade prismatic cells
  • Greater than 3000 cycles @ 80% DoD
  • Power a 4000W Inverter from a SINGLE BATTERY
  • Unlimited Parallel connection
  • 7 Year Warranty

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Frequently Bought Together:

Victron Smart Shunt 500A Battery Monitor with Bluetooth

Victron Smart Shunt 500A Battery Monitor with Bluetooth

RRP $223.00$159.00

Sale
Victron Blue Smart IP65 Battery Charger 24V 13A AC TO DC CHARGER

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AllSpark Battery Tray - 12v 250ah or 24V 120ah/200ah ABS

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AllSpark 200W - 24V Glass Solar Panel

$349.00

  • Description
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  • Description
  • Warranty
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DESCRIPTION

ALLSPARK LITHIUM BATTERIES ARE THE HIGHEST SPECIFICATION LITHIUM BATTERIES ON THE AUSTRALIAN MARKET

 

Equipped with an exclusive advanced, next generation solid state Battery Management System (BMS) that protects your battery from damage due to extremes of Current, Voltage and Temperature and ensures correctly balanced cells.  Designed to handle high vibrations experienced in the Aussie outback corrugations or marine environments. 

 

We use only the highest quality new internal components and new large format prismatic cells, ensuring optimal balancing of each cell for maximum longevity and ultimate performance.

 

BATTERY

  • ABS Case with fold out carry handles for ease of installation
  • Optional lightweight powder coast aluminium tie down tray & cam buckles straps made specifically for your AllSpark battery

 

CELLS

AllSpark Batteries are only manufactured using brand new, premium quality A-Grade large format prismatic cells.  The have market leading high current ratings and very long life expectancy. 

 

All AllSpark Battery LiFePO4 cells are 3.2V connected in series in banks of 4, 8, 12 or 16 to achieve 12, 24, 36 or 48V.  With cell continuous discharge ratings of 2-3C and peak output of up to 5C, you can be assured of a high performing battery to meet your high current demands.

 

Cell interconnecting Busbars are multi pass lazer welded with more than 1" of weld per busbar connection to make them bullet proof on corrugations

 

Each AllSpark Prismatic cell has integrated safety mechanism to protect your vehicle in the extremely unlikely event of a cell fault

  • High Pressure safety release vents that will open to release excess energy
  • Internal Cell fusing
  • Flame retardant Electrolyte

 

BATTERY MANAGEMENT SYSTEM (BMS)

Extensive Protection Systems to ensure the highest performance, longevity and reliability to keep you powered offroad longer

  • Low Voltage Protection
  • High Voltage Protection
  • Over Current Discharge Protection
  • Over Current Charge Protection
  • Low Temperature Protection
  • High Temperature Protection
  • Automatic Cell Balancing
  • Short Circuit Protection
  • Reverse Polarity Protection

 

WHATS IN THE BOX

  • 1 X 24 Volt 120ah ABS Case LiFePO4 battery
  • Fixing kit - 2 lengths of M8 bolts, flat and spring washers
  • Red/Black Terminal caps
WARRANTY

7 YEAR MANUFACTURERS REPLACEMENT WARRANTY
30 DAY MONEY BACK GUARANTEE

FEATURES
  • Exclusive Solid state BMS designed and developed by Offroad Living
  • Highest quality premium grade prismatic cells - resistance matched, long battery life and no voltage sag with a 20 year design life
  • Greater than 3000 cycles @ 80% DoD before reaching 85% of original capacity
  • Power a 4000W Inverter from a SINGLE BATTERY - for high power devices including coffee machines, air conditioners, toasters and kettles
  • Rapid charge - ability to charge in 2 hours
  • Unlimited Parallel connection or series to 48v max
  • Equivalent usable capacity to a 385ah 12 Volt AGM but weighs only 28kg
  • Designed to handle high vibration environments
  • 7 Year Warranty
SPECIFICATIONS

PRODUCT SPECIFICATIONS - ABS CASE BATTERIES

SKU AS-10012BATLI175320G2 AS-15012BATLI175320 AS-20012BATLI200500G2 AS-25012BATLI200500 AS-30012BATLI300600 AS-12024BATLI175320 AS-20024BATLI200500
Battery Level Specifications
Capacity Amp Hours (C5) 100 150 200 250 300 120 200
Watt Hours 1,280 1,920 2,560 3,200 3840 3,072 5,120
Rated Voltage (V) 12.8 12.8 12.8 12.8 12.8 25.6 25.6
Max Charge Voltage (V) 14.6 14.6 14.6 14.6 14.6 29.2 29.2
Recommended Float Voltage (V) 13.6 13.6 13.6 13.6 13.6 27.2 27.2
Low Voltage Cutoff (V) 10 10 10 10 10 20 20
Rapid Charge Current (1C) for 30 mins 100 100 100 100 200 100 100
Recommeded Charge Current (A)* 20-40 30-50 50-80 60-80 50-150 30-50 50-80
Charge Profile CC/CV
Max Inverter Size (Watts - per single battery)  2000 2000 2500 2500 3000 4000 4000
Max Continuous Discharge (A) 175 175 200 200 300 175 200
Peak Discharge - 10 secs (A) 320 320 500 500 600 320 500

Charge Cycles @ 80% Depth of Discharge #(with residual capacity of 85%)

@ 60% Depth of Discharge

@ 40% Depth of Discharge

> 3200+#

> 4200+

> 5000+

Optimum Temperature During Charging (˚C) < 45
Operating Temperature Range (˚C) -20 to +60
Storage Temperature Range (˚C) -40 to +125
Max Series Voltage (V) 24 48
Max Batteries in Parallel Unlimited
Overall Dimensions (inc Handles L x W x H mm) 

229 x 138 x 208 

(+4mm for terminals)

405 x 172 x 217

(terminals below handle height)

367 x 190 x 247

(+5mm for terminals)

520 x 265 x 220

(+3mm for terminals)

367 x 190 x 247

(+5mm for terminals)

520 x 265 x 220

(+3mm for terminals)

520 x 265 x 220

(+3mm for terminals)

Case Footprint Dimensions (L x W x H mm)  224 x 134 x 208 402 x 172 x 217 340 x 183 x 247 487 x 262 x 220 340 x 183 x 247 487 x 262 x 220  487 x 262 x 220
Case Material ABS Plastic
Weight (kg) 9.5 19 21 27 31 28 42
IP Rating IP65
Cell Level Specification
Cell Type Prismatic
Cell Connection 4S1P 4S2P 4S1P 4S2P 4S1P 8S1P 8S1P
Cell Capacity 3.2V @ 100ah 3.2V @ 50ah 3.2V @ 200ah 3.2V @ 125ah 3.2V @ 300ah 3.2V @ 120ah 3.2V @ 200ah
Cell Casing Nickel Plated steel
Cell Balancing target 3.65 +/- 0.025
Cell Balance Current (mA) 35 +/- 5
Cell Over Discharge LV protection (V) 2.5 +/- 0.025V
Over Discharge Release Apply Charge 10.5V+ & 1A+
Over Charge Cutoff (V) 3.75 +/- 0.025
Over Charge Detection Delay (Secs) 1-1.6
Over Charge Release (V) 3.6 +/- 0.0625V
Over Charge Release Auto below Release Voltage
Over Current Detection (1) (A) N/A N/A 220 220 330 N/A 200
Over Curent Detection Delay (1) (Secs) N/A N/A 10 10 10 N/A 10
Over Current Detection (2) (A) 320 320 500 500 500 320 500
Over Current Detection Delay (2) (secs) 10 10 5 5 5 10 5
Over Current Release Remove Load - Auto release
Short Circuit Protection External Short
Short Circuit Detection Delay (uS) 200-400
Short Circuit Recovery Remove Load - Auto release
Internal Resistance (MOSFET PROTECTION) ≤20mΩ

* For best cell longevity

 

Special Notes about AllSpark LiFePO4 batteries Cycle Life:

Independantly Laboratory tested with 0.25C Discharge rate and 0.25C Charge rate up to 5000 cycles at a controlled temperature of 25°C.  Electronic logs record during testing show a residual capacity in excess of 85% of name plate C5 capacity after 3000 cycles.  In real world conditions, the user will experience a range of temperature, current and voltage conditions which may effect the actual performance of the battery over its life.  Lower depths of discharge % and high continuous charge and discharge rates will reduce overall cycle life.  It is feasible to reach end of battery life within the warranty period should the battery be exposed to daily extremes of high current and or high temperature every cycle. Think of this type of scenerio like driving your car at 5,000rpm in first gear everywhere you drive.  It can do it, but it is not good for longevity and ultimate performance and will wear out pre-maturely. 

   

Specifications

SKU AS-12024BATLI175320
Barcode # 0745178224741
Brand AllSpark
Shipping Weight 25.7000kg
Shipping Width 0.560m
Shipping Height 0.280m
Shipping Length 0.340m
Shipping Cubic 0.053312000m3
Unit Of Measure ea
DOWNLOADS

Download

USER MANUAL

FAQ's

Q: How do I store my AllSpark LiFePO4 battery?

A: If you plan to have your batteries in storage for extended periods of time, disconnect/isolate any loads or parasitic power consumers. Charge/Discharge battery to 80% State of Charge. Battery can then be stored for up to 12 months. If storing for longer, re-charge to 80% SoC every 6-12 months.

 

Q: What do I do if my AllSpark LiFePO4 battery goes flat?

A: If you discharge your battery to 20.0V, it will go into Low voltage protection mode.  This will disconnect all loads and the battery voltage will show as 0V.  When in LV protection, the BMS disconnects power to the battery terminals.  To release it from protection, you must provide 21V+ and 1A to the battery to "Wake up" the BMS. 

 

Special note - many DCDC chargers and Solar controllers cannot wake up a LiFePO4 battery from LV protection if they don't have a power supply mode.  To overcome this, most AC to DC chargers have a power supply mode or you can use a portable jump starter pack or any other battery connected in parallel for a few secs to wake it up.  Then you normal chargers can take over the charging funtion.

 

Q: Does this battery comply with Australia/New Zealand Standards? Can I install them inside my caravan?

A: Yes and yes! Please see here for all the information you need to know about complying with the updated AS/NZS 3001.2:2022 standards. 

 

 

 

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(f) to process transactions;

(g) to enable you to participate in a promotion, competition, survey and / or enable you to subscribe to mailing lists/newsletters and interact or follow our social media pages, including Twitter, Facebook and Instagram;

(h) to provide you with aftermarket services, such as seeking your feedback, addressing any further requests you may have in connection with our services;

(i) to conduct research, compile or analyse statistics relevant to the operations of our business;

(j) to facilitate our internal business operations, including fulfilment of any legal and regulatory requirements;

(k) to create backups of our business records;

(l) to maintain a customer database or similar record;

(m) for direct marketing purposes as set out below; and

(n) to manage our Website operated in conjunction with our business, including analysing data collected from our Website concerning site visits and activities of users on our Website. This helps us run our Website more efficiently and give you a better experience online. We use information from third party services such as Google Analytics to help further improve your experience in using our Website.

3.3 We may also use your Personal Information for other purposes not listed above but this will be made clear to you at the time we collect your Personal Information.

3.4 We may use Credit Related Information that we collect and hold for the purpose of:

(a) deriving scores or ratings summarising your credit risk, which we may use as a factor in determining whether to provide credit to you;

(b) establishing and managing our relationship with you;

(c) exercising our rights and obligations;

(d) performing any administrative operations;

(e) collecting payments and other enforcement activities;

(f) to participate in the credit reporting system and provide information to a CRB as permitted by Part IIIA of the Privacy Act and the Credit Reporting Code;

(g) to meet legal and regulatory requirements;

(h) to protect you and us from fraud; and

(i) to respond to any queries or complaints you may have.

3.5 Some Credit Related Information may only be used or disclosed under the Privacy Act for some of these purposes or in some circumstances.

3.6 We may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.

4. What kinds of Personal Information we collect

4.1 The kinds of Personal Information we collect will depend on the type of interaction you have with us. Generally, the kinds of Personal Information we collect may include:

(a) your name, address (postal and residential), place of employment, occupation, email address, telephone number(s), date of birth and gender;

(b) your individual preferences in respect of the services we provide you;

(c) details of your device you have used to access any part of our website;

(d) demographic information;

(e) details as to whether you have taken up any products or offerings we have made;

(f) whether you have a connection with others whose Personal Information we may collect or hold;

(g) what, how and when you have dealt with us or expressed an interest in buying from us;

(h) any stated preferences for our products or services you have provided to us; and

(i) credit card and direct debit details for your bank account should you elect to pay us via this method.

4.2 In the course of providing you with professional services, we may also have a need to collect additional Personal Information (for instance, financial details or credit information).

5. Credit Related Information we collect

5.1 The Credit Related Information we may collect and hold varies. Information can include but is not limited to:

(a) details of credit (including the name of each relevant credit provider) that you have applied for, the type and amount of that credit and the fact that a credit provider, mortgage insurer or trade insurer has sought information about you from a CRB in relation to an application;

(b) credit liability information, being details of credit that you have or had including the credit provider, the type of credit, the day on which it was entered into, terms or conditions that relate to the repayment of the amount of credit, the maximum amount of credit available and the day on which the credit is terminated or otherwise ceases;

(c) default information, which includes details of payments (over $150) more than 60 days overdue in relation to credit which you, as a borrower, have failed to make;

(d) payment information, which includes details of the date on which you have paid overdue amounts that were previously recorded as default information with a CRB;

(e) whether in another credit provider’s opinion you have committed a serious credit infringement;

(f) new arrangement information which includes a statement that the terms or conditions of your credit (in relation to which default information or a serious credit infringement has been disclosed to a CRB) have been varied or that you have been provided with new credit;

(g) court proceedings information, which includes information about a judgement against you in proceedings that relate to any credit that has been provided to, or applied for, by you;

(h) personal insolvency information, which includes information about any procedures under the Bankruptcy Act which relate to you;

(i) certain publicly available information;

(j) scores and other information relating to your credit worthiness which is derived by CRBs wholly or partly on the basis of the information above; and

(k) certain administrative information, such as account numbers.

5.2 In most cases, if we do not collect the Credit Related Information we require, then we will be unable to provide credit to you.

6. How we disclose Personal Information

6.1 We may disclose your Personal Information insofar as reasonably necessary for the purposes set out in this Privacy and Credit Reporting Policy. Personal Information and Credit Related Information is only disclosed to a third party when it is required for the delivery of our services.

6.2 We may disclose Personal Information collected from you:

(a) to third party operators of online stores which we sell our products through, including eBay.com and other similar sites;

(b) to our related entities, third party suppliers, consultants, employees, agents, contractors, sponsors, government agencies or other third parties to satisfy the purposes for which the information was collected for (as outlined in clause 3 of this policy) or for another purpose if that other purpose is closely related to the primary purpose of collection and an individual would reasonably expect us to disclose the information for that secondary purpose;

(c) when your authorised representative, such as an accountant or lawyer, contact us in connection with providing you with services;

(d) if the disclosure is requested by a government agency or the courts and we are obliged to comply;

(e) to CRBs, as permitted by law;

(f) to any other person, with your consent (express or implied); and

(g) to any person to whom our assets or business (or any part thereof) is transferred to.

6.3 In addition to the above, we will disclose your Personal Information if we are required to do so under law or if the disclosure is made in connection with either the normal operation of our business in a way that you might reasonably expect, for example to process an insurance claim, or if such disclosure is incidental to IT services being provided to our business, or in connection with any insurance or warranty claim or for the resolution of any dispute that arises between you and us. This disclosure may involve your Personal Information being transmitted overseas.

6.4 Organisations providing professional services to us are required to keep those dealings and Personal Information provided by us confidential unless they are required to disclose such information by statute or law.

6.5 In the case of contracted service providers, we may disclose Personal Information to the contracted service provider and the contracted service provider may in turn provide us with Personal Information collected from you in the course of providing the relevant products or services.

6.6 We may also disclose Credit Related Information about you to CRBs, other credit providers listed in your application or other permitted recipients of Credit Related Information. We may disclose that information for the purposes of notifying CRBs or other credit providers of a default by you, ascertaining the status of credit provided to you by us where you are in default with other credit providers, assessing your credit worthiness, credit standing or credit capacity and responding to any queries or complaints you may have.

6.7 We may also disclose your Personal Information if you choose to participate in online or “app” based service offerings whereby your Personal Information may be disclosed to and stored in software which is operated by a third party intermediary as part of your dealings with us. Personal Information disclosed in this may be transmitted offshore, including to the United States of America. When you provide your Personal Information to us, you consent to the disclosure of your Personal Information to recipients outside of Australia and acknowledge that we are not required to ensure that such overseas recipients comply with the Privacy Legislation in relation to your Personal Information. We will take reasonable steps to ensure any overseas recipient we deal with Personal Information in a manner consistent with the APPs.

6.8 In the event of a restructure or sale of our business (or part of our business), we may disclose Personal Information to the buyer without your consent subject to compliance with the Privacy Legislation. If we sell the business and the sale is structured as a share sale, you acknowledge that this will not constitute the ‘transfer’ of Personal Information.

6.9 We will not sell, trade or rent your Personal Information to any third parties for marketing purposes without your consent.

6.10 Where we disclose your Personal Information or Credit Related Information to a third party, we will request that the third party complies with this policy when handling your Personal Information or Credit Related Information.

7. How we collect and store data and transmit Personal Information

7.1 Generally, we collect Personal Information and Credit Related Information directly from you where reasonable and practicable.

7.2 We usually collect and store information in paper, physical and electronic form provided by you in person or when you communicate with us by telephone, email, web-based form, letter, facsimile or other means, including:

(a) when you contact us over the phone;

(b) when we provide you with our services via telephone, email or our website;

(c) when we provide you with assistance or support for our products or services;

(d) when you participate in our functions, events, activities or social media pages;

(e) when you request that we provide you with information concerning our products or services; and

(f) if you complete any forms requesting information from you, complete any survey or provide feedback to us concerning our products or services.

7.3

7.4 We may receive Personal Information and Credit Related Information from third parties, such as other credit providers, your financial institution, CRBs, publicly available information and our related companies. If we do, we will protect it as set out in this Privacy and Credit Reporting Policy. We will only collect your Personal Information and Credit Related Information from third parties if it is unreasonable or impractical to collect the necessary information directly from you or if we are otherwise permitted to do so.

7.5 Please note that we use our own and third party computer servers including our website hosts, data backups and payment gateway(s), which may be located overseas and as such your Personal Information will likely be stored and transmitted overseas as part of the normal operation of our business.

7.6 We will endeavour to take all reasonable steps to keep secure and protect any Personal Information and Credit Related Information which we hold about you, including: (a) securing our physical premises and digital storage media; (b) placing password protection and access control over our information technology systems and databases to limit access and protect electronic information from unauthorised interference, access, modification and disclosure; and (c) taking regular back-ups of our electronic systems.

7.7 Notwithstanding that we will take all reasonable steps, data transmission over the internet is never guaranteed to be completely secure. In the circumstances, we do not warrant the security of any information you transmit to us or from any online services.

7.8 We will take reasonable steps to destroy or permanently de-identify Personal Information that is no longer needed for any purpose that is permitted by the Privacy Act.

8. Website and cookies

8.1 We also collect information from your computer automatically when you browse our Website. This information may include:

(a) the date and time of your visit;

(b) your domain;

(c) locality;

(d) operating system;

(e) the server your computer is using to access our Website;

(f) your browser and version number;

(g) search terms you have entered to find our Website or enter on our Website;

(h) pages and links you have accessed both on our Website and on other websites;

(i) the last website you have visited;

(j) the pages of our Website you access; and

(k) your IP Address.

8.2 Please note that it may be possible for us to identify you from information collected automatically from your visit(s) to our Website. If you have registered an account with us, we will able to identify you through your user name and password when you log into our website or any applications. Further, if you access our Website via links in an email we have sent you, we will be able to identify you.

8.3 We may use statistical analytics software tools such as Google Analytics and software known as cookies which transmit data to third party servers located overseas including in the United States of America. To our knowledge Google Analytics does not identify individual users or associate your IP Address with any other data held by Google.

8.4 If you do not wish to grant us the right to use cookies to gather information about you while you are using our Website, then you may elect to set your browser settings to disable cookies. This may cause parts of our Website to not function properly.

8.5 Please note that our Website may contain links to other websites, and your use of those websites is not covered by this Privacy and Credit Reporting Policy. We encourage you to review each website’s privacy policy.

9. Sensitive Information

9.1 We collect Sensitive Information about you in the form of health information when you complete our Health Questionnaire or when you notify us of an illness, injury or other matters.

9.2 We will only collect Sensitive Information about you if:

(a) you consent to the collection and the information is reasonably necessary for one or more of our functions or activities; or

(b) the collection is otherwise permitted under the Privacy Act.

9.3 We will only disclose your Sensitive Information if it is directly related to the primary purpose for which it was collected.

10. How we use Personal Information for direct marketing

10.1 We may contact you from time to time to inform you about existing and new products and services that we feel you may be interested in.

10.2 We will ensure that any e-mail that you are sent by us as direct marketing complies with the SPAM Act 2003 (Cth) and contain an ‘unsubscribe’ option so that you can remove yourself from any further marketing communications.

10.3 You can also call or write to us to request that your details be removed from our direct marketing list. We will endeavour to remove your details from our direct marketing list within a reasonable time (ordinarily 5 business days).

10.4 Our direct marketing list may be operated by software and servers located overseas and as such your Personal Information may be sent overseas as part of our marketing.

11. Use of government related identifiers

11.1 We will not use government related identifiers (such as driver’s licence numbers) as our own identifier of individuals. We will only use or disclose such identifiers in the circumstances permitted by the Privacy Act.

12. Not identifying yourself

12.1 Because of the nature of our business, it is impracticable to deal with you on an anonymous basis or using a pseudonym.

12.2 We may be able to provide you with limited information in the absence of your identifying yourself but generally we will be unable to provide you with services unless you have identified yourself.

13. How to access or correct your Personal Information or make an enquiry or complaint

13.1 If you wish to access or correct the Personal Information we hold about you, or make a complaint, please contact us in writing via our contact details below and will try to resolve your concerns as soon as possible.

13.2 If we consider it necessary in order to deal with your request, we may consult with a CRB or another credit provider.

13.3 In order to disclose information to you in response to a request for access we may require you to provide us with sufficient comfort as to your identity. There are exceptions under the Privacy Legislation which may affect your right to access your Personal Information – these exceptions include where (amongst other things):-

(a) access would pose a serious threat to the life, health or safety of any individual;

(b) access would have an unreasonable impact on the privacy of others;

(c) the request for access is frivolous or vexatious;

(d) the information relates to existing or anticipated legal proceedings between you and us and the information would not otherwise be accessible by the process of discovery;

(e) giving access would reveal the intentions of the entity in relation to negotiations with you;

(f) giving access would be unlawful;

(g) denying access is required or authorised by or under an Australia law or a court/tribunal;

(h) the information relates to commercial sensitive decision making process; or

(i) giving access would prejudice enforcement related action.

13.4 We may (depending on the request) charge you a fee to access the Personal Information, which we will inform you of at the time. There is no cost involved for you to make a correction request or for the correction of your information. All requests for Personal Information will be handled in a reasonable period of time (within 30 days after the request is made).

13.5 If you wish to have your Personal Information deleted, please contact us using the details above and we will take reasonable steps to delete the information (unless we are obliged to keep it for legal or auditing purposes).

13.6 If we cannot take reasonable steps to correct the information because such correction is not technically possible or would be impractical for us to perform, we may be unable to continue to provide services to you. In these cases, we will provide reasons for the denial of your correction request.

13.7 If we refuse to correct your Personal Information, you have the right to associate with the information a statement that the information is inaccurate, out of date, incomplete, irrelevant or misleading. We will take such steps that are reasonable in the circumstances to associate that statement with all records containing the relevant information.

13.8 We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act. If we cannot provide access to your information, we will generally provide you with the reasons why and the mechanisms to complain about that refusal.

14. Making a complaint and how it will be handled.

14.1 In the event that you believe that there has been a breach of the Privacy Legislation, we invite you to contact us as soon as possible using our contact details below. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.

14.2 It would assist us to ensure we properly understand your complaint, and allow us to respond more promptly, if complaints are made in writing and include as much detail as possible.

14.3 We will deal with any complaint in a timely, effective and consistent manner. We will acknowledge the receipt of your complaint within 7 days, and endeavour to make a decision on the complaint within 30 days after it is received. If we need more time to resolve your complaint, then we will notify you as to the delay.

14.4 If you are not satisfied with our handling of a complaint or the outcome of a complaint you may make an application to the Office of the Australian Information Commissioner by visiting www.oaic.gov.au, emailing enquiries@oaic.gov.au or writing to GPO Box 5218 Sydney NSW 2001.

15. Updates to this Privacy and Credit Reporting Policy

15.1 This policy may be updated from time to time and the most up to date version will be published on our Website.

16. Enquiries

16.1 If you have any concerns of queries about our Privacy and Credit Reporting Policy, or if you would like more information about privacy-related issues, please contact us at: Privacy Officer JKG Management and Investments Pty Ltd PO Box 1457 Wangara DC, 6947, WA or by email to contact@offroadliving.com.au

17. Definitions used in this policy

CRB means credit reporting body as defined in the Privacy Act.

Credit Related Information means credit information and credit eligibility information as defined under the Privacy Act.

IP Address means a number automatically assigned to your computer and which is required when you are using the internet and which may be able to be used to identify you.

Personal Information has the meaning set out in the Privacy Act.

‘we’ ‘our’, ‘us’ and similar terms means JKG Management and Investments Pty Ltd, ACN 161 507 106, trading as Offroad Living.

Privacy Act means the Privacy Act 1988 (Cth) as amended from time to time.

Privacy Legislation means such laws as may place requirements on the handling of Personal Information under the Privacy Act and the Australian Privacy Principles.

Sensitive Information means information relating to a person’s racial or ethic origin, political opinions, religion, trade union or other professional or trade association membership, sexual orientation, criminal record, and health information about an individual.

‘You’, ‘your’ and similar terms means, as the context requires:

(a) you, during your usage of our Website;

(b) you, during your dealings with us as a customer;

(c) any agent providing your Personal Information to us; and/or

(d) any agent dealing with us on your behalf.

‘Website’ means www.offroadliving.com.au and other website as we may operate from time to time including our stores operated by third parties including eBay.

Without Shipping Protection, if your package is lost or damaged in transit, Australia Post will only refund the postage cost—not the item itself. With Shipping Protection, Offroad Living will resend your order within 5 business days of the expected delivery date if anything goes wrong.

Without Shipping Protection, if your package is lost or damaged in transit, Australia Post will only refund the postage cost—not the item itself. With Shipping Protection, Offroad Living will resend your order within 5 business days of the expected delivery date if anything goes wrong.