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Shipping Policy

When will my order be dispatched?

Orders are generally dispatched the same or next business day after they are received. Custom orders or limited stock items can cause delays, in which case we will advise you of shipping times. If timing is urgent, please make a note in the comments section and we will do our best to dispatch ASAP.

Who will my order be shipped with?

We use a number of couriers to deliver around Australia, depending on the location and the item size/type. Please note that batteries and large panels cannot be sent via Australia Post, as such we cannot deliver these to PO Boxes. Please contact us for options for remote shipping.

Do I need to sign for my delivery?

Signature is required for the delivery of most packages. If you need a package to be left without a signature please note this is done at the receivers risk, as we have no recourse should an item be stolen/damaged if we do not have a signature. Insurance is provided until the parcel is signed for or driver delivers parcel when approved to leave without signature. Please contact us if you require delivery without signature to discuss.

What happens if I am not home when my order comes?

A calling card will be left and you will need to pick up the order from a local delivery depot. Fees apply if you require re-delivery.

Can I track my order?

Once your order is shipped, you will receive an email containing your tracking details and a link to track your parcel. If you haven’t received your email within 48 hours of placing your order, or if your order is urgent, please contact us on 08 6205 6868 or email at [email protected].

How much do you charge for delivery?

Shipping is generally included in our pricing, however remote locations and some non-metro areas can incur a surcharge on larger deliveries, such as the generator. Please contact us prior to ordering if you feel a surcharge may be applicable to your order. A small delivery fee will apply for orders under $49.

What happens if I need to change my delivery address?

Please contact us immediately on 08 6205 6868 If your order has already been despatched a fee may apply to re-direct.

Can I pick up my order?

Pick up is available from our store in Wangara, please call 08 6205 6868 or email us at [email protected] to organise.